Tourism and Travel Mediator

If, after contacting customer services, the customer does not receive a satisfactory response within one month, they may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:

  • Postal address: Médiation Tourisme et Voyage, PO Box 80, 303 75 823 Paris Cedex 17
  • Website: www.mtv.travel 
Voir la politique de confidentialité